Refund policy

SHIPPING & REFUND POLICY

 

ORDERS & SHIPPING

    Once your order has been placed, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.

    Dispatch of all the product(s) ordered, may or may not happen at the same time.The product(s) will be inspected and packaged prior to handing them over to our trusted delivery partners.

    Our delivery partners will bring the package to you as early as possible. In case, they are unable to reach the provided address or at a suitable time, they will contact you to resolve the issue.

    We dispatch most orders within 3 business days (excluding Sundays and public holidays) and the delivery usually takes 2 to 5 business days from date of dispatch.

    Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.


    CANCELLATION

    Your order cannot be cancelled once placed. If you need to convey a change in address or contact info after you've placed the order, write to us at support@cerulean.in. We can accommodate these changes only within 12 hours of you placing an order. Once the order has been shipped these changes unfortunately cannot be accommodated for.

     

    RETURN & REFUND

    We at Cerulean Skincare have formulated each product with utmost care, to deliver best possible results. We hope you will love our products as much as we do. But in case you wish to return the product, please reach out to us and we will take care of everything for you.

    We offer refunds / replacements only in following cases:

      1. You received a wrong shipment
      2. You received a damaged product
      3. You received an expired product

      In any of the above case, an email with photos of the damaged/incorrect product should be sent on support@cerulean.in within 24 hours from receiving order , in order for us to accept the request.

      Please allow us 48 hours to review your request. Once the request is approved, we will initiate a reverse pickup. Our courier partner will pick the order from your doorsteps. Upon receiving the returned order, our service team will review the same.

      Returns will not be accepted if the product has been used / opened / tried and/or the serial number has been tampered with. If the issues described by you are verified, our team will initiate a refund within 48 hours.


      THIRD-PARTY PURCHASES

      We do not take responsibility for the authenticity, quality, and packaging issues of our products if they are purchased from third-party websites, pharmacies, shops, or a third person.